Listing in the installer directory

In the installer directory, people look for an installer who works with BoilerBuddy in their own country and region. With a listing they find you and send you a request.

That works too if you don't install solar water heaters yourself, but fit the BoilerBuddy Alpo and keep an eye on installations remotely.

Getting into the directory#

Your listing is in the portal under Listing. An owner or admin takes care of it. You are in the directory when:

1. your listing is paid for, or we have given you a period for free;
2. Show in the directory is on;
3. you have chosen at least one work area and one service.

The top of the page tells you whether you are in, and if not, why not.

Your profile#

Your company name, town and country come from the details under Organization. On the Listing page you fill in the rest:

• Short description: one line below your name.
• About your company: what you do, for whom and what sets you apart.
• Website, Email and Phone. Requests arrive at this email address. If you leave it empty, they go to your company's address and your profile shows no email address.

Work area#

Choose a country, then the whole country or a region. Do that for every country and region you work in, across borders too. In the Netherlands, Belgium, Germany, Austria, Switzerland, France and Denmark you choose by region, such as a province or Bundesland. In the other European countries you choose the whole country.

Someone searching a region sees who works in that region and who covers the whole country.

Services#

Choose what you do for people. In the directory, people can search by service.

• Fitting BoilerBuddy: you fit the Alpo at the solar water heater's controller and pair it.
• Remote monitoring: you keep an eye on the installation and act on alerts.

You can also choose installing, servicing and repairing solar water heaters, heat pumps, boilers and heating, and solar panels.

Certifications#

Choose your certifications from the list and enter your certificate number, so a customer can check it. You see those of your own country, of the countries in your work area and those for all of Europe; those of other countries are under the button below them. We don't check certificates: your profile says the information comes from you. Is one missing? Let us know.

Paying#

You pay for a listing per year, in advance. The price is on the Listing page, tab Payment, and on the page for installers. It is a separate payment, not part of the subscription per device, so you can also pay during your trial.

• Your year starts when you pay. If you renew while your listing still runs, the new year follows on from the current one. You can renew from 60 days before the end.
• Nothing renews by itself. While your listing is switched on, owners and admins get a reminder 30 days before the end, and another once it has expired. If you don't pay, you leave the directory on the end date. Your profile is kept: once you pay, you are back in.
• If you reverse a payment or get it fully refunded, the year it paid for no longer counts.

Requests#

People send you a request through a form on your profile, with their name and email address, and if they like their phone number, town and question. The request arrives by email, and replying goes straight to the sender. The Requests tab of the Listing page shows the latest requests. They are deleted after a year, so keep what you need longer in your own records.

Whatever you agree after a request, you agree with the customer. BoilerBuddy is not a party to it.

The emails to installers (requests, reminders) are in Dutch for now.

Hidden by us#

If a listing doesn't fit the directory, we can hide it. You see the reason at the top of the Listing page. In that case, please contact us.