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BoilerBuddy

Terms of Use

Version 31 October 2026

This translation has the same content as the Dutch version.

These terms apply to the use of BoilerBuddy: the website, the portal and the connection through which a device, such as the BoilerBuddy Alpo, sends readings from your solar water heater. BoilerBuddy is a trade name of Peters Development, Bijsterhuizen 2414, 6604 LL Wijchen (the Netherlands), Chamber of Commerce (KvK) 77119185, VAT number NL003151172B94 ("we").

If you use BoilerBuddy as an installer, for your business, the terms for installers also apply.

1. Your account

  1. To use the portal, you create an account. The details you give must be correct.
  2. You are responsible for your password and for what happens with your account. If you suspect misuse, change your password, log out other sessions and let us know.
  3. You must be at least 16 years old to create an account.

2. What BoilerBuddy does, and what it doesn't

  1. BoilerBuddy shows the readings from your solar water heater, sends alerts when something is off and gives an estimate of the solar yield and the savings.
  2. The BoilerBuddy Alpo only reads the controller. It does not control the system and does not change any settings.
  3. Alerts are an aid, not a safety system. An alert can come too late or not at all, for example if your internet, your device, the email or our service is not working. BoilerBuddy does not replace maintenance or inspection by an installer.
  4. The savings are an estimate, based on temperatures and the details you enter. There is no heat meter in the system. Do not use the figures as an official measurement, for example for subsidies or invoices.

3. Your device and the system

  1. You may only connect a device to a system you have permission for, for example because it is yours.
  2. You connect it at your own risk. Follow the installation instructions. Do not work on the electrical installation if you don't know how to do so safely; call in a professional instead.
  3. A device's API key is secret. Don't share it. If it gets out, create a new one in the portal; the old one stops working straight away.
  4. You may also build your own hardware that sends readings through our public API, as long as you follow the documentation and the limits.

4. Sharing with others

  1. You can share a device with someone who has a BoilerBuddy account, as viewer or installer. An installer can also change the circuit and installation details.
  2. You only share with people you trust with it. You can stop sharing at any time.

5. Fair use

You do not use BoilerBuddy to:

  • disrupt or overload the service, or get around security;
  • gain access to other people's data or devices;
  • harass others, for example through device names or invitations to share;
  • send data that does not come from a solar water heater.

In case of misuse, we may restrict your access or suspend your account. Where possible, we will let you know first.

6. Availability and changes

  1. We do our best to keep BoilerBuddy working well and without interruption, but cannot guarantee it. The service may be briefly unavailable for maintenance; the BoilerBuddy Alpo then keeps the readings and sends them later.
  2. We may improve and change BoilerBuddy. If something essential disappears, we will let you know in advance.
  3. If we stop the service, we will let you know at least three months in advance, so you can save your data. Anything you have already paid in advance for the time after that, you get back.

7. Your data

Your readings remain yours. We only use them to provide the service, as described in the privacy policy.

8. Subscription and payment

  1. Price. BoilerBuddy costs €3.95 per device per month, including 21% VAT. The current price is on the website and in the portal. Buying a BoilerBuddy Alpo is not covered by these terms.
  2. Trial. Each account has one trial of 30 days, starting when the account is created. After that nothing continues automatically: without a subscription your devices are locked (paragraph 6).
  3. Taking out and paying. You take out the subscription on the Subscription page. You pay monthly in advance, through Mollie, by direct debit (the first time with iDEAL) or credit card. You pay the first month straight away when you take it out, even if your trial is still running. For this, Mollie receives your name, email address and the amount, never your readings.
  4. Per device. If you add or remove a device halfway through a month, we charge it per day. While the subscription runs, you pay for at least one device. If a device belongs to your installer, they pay (see the documentation).
  5. Cancelling is possible at any time, without notice period, on the Subscription page. Everything keeps working until the end of the period you paid for.
  6. Not paid. If a payment fails, everything keeps working for another 14 days after the paid period. If it still doesn't go through after that, or your trial has ended without a subscription, your devices are locked: your BoilerBuddy Alpo keeps measuring and your readings are kept, but the dashboard, charts, savings and alerts are closed. Once you pay again, you see everything again.
  7. Price change. We announce a new price by email at least 30 days in advance, and it never takes effect in the middle of a paid period. If you don't agree, you can cancel free of charge before that date.
  8. Refunds. We do not refund a paid period that has started, except on withdrawal (Article 9), if we end the service (Article 6) or if the law requires it.

9. Right of withdrawal

A subscription is a digital service. As a consumer, you have a statutory right of withdrawal of 14 days from the day you take out the subscription (Section 6.5.2B of the Dutch Civil Code, BW; Consumer Rights Directive 2011/83/EU).

  • The subscription starts as soon as you take it out, at your request. You do not lose your right of withdrawal by this.
  • If you withdraw within the 14 days, you only pay for the days the subscription was already running. You get the rest back without undue delay, no later than 14 days after we have received your withdrawal, using the same means of payment you paid with.
  • You withdraw by sending a clear statement by email to info@boilerbuddy.eu. You may use the model withdrawal form below, but you don't have to. Your withdrawal is in time if you send it before the end of the 14 days.

You can also cancel (Article 8, paragraph 5) at any time.

10. Liability

  1. BoilerBuddy is provided as is. We are not liable for damage to your system, for missed or late alerts or for decisions you make based on the savings estimate, unless that damage results from intent or gross negligence on our part. This paragraph and paragraph 2 do not apply to injury to life, body or health.
  2. If we are liable after all, our liability is limited to the amount you paid for the service in the twelve months before.
  3. Your statutory rights as a consumer continue to apply.

11. Stopping

You can stop at any time: first cancel your subscription if it is running, and then delete your account in your profile. Your account, your devices and their readings are then erased.

12. Changes to these terms

We may change these terms. We will let you know about substantial changes at least 30 days in advance. If you don't agree, you can cancel and delete your account.

13. Applicable law, complaints and disputes

  1. These terms are governed by Dutch law, without prejudice to the mandatory rules of the country where you live.
  2. If you have a complaint, email info@boilerbuddy.eu. You will get a substantive reply within 14 days.
  3. If we can't resolve it together, you can take the dispute to the competent court. As a consumer, you can always go to the court where you live.

14. Contact

BoilerBuddy (trade name of Peters Development)<br> Bijsterhuizen 2414<br> 6604 LL Wijchen<br> The Netherlands<br> Chamber of Commerce (KvK): 77119185<br> VAT number: NL003151172B94<br> Email: info@boilerbuddy.eu

Model withdrawal form

(Only fill in and return this form if you want to withdraw from the contract.)

  • To: BoilerBuddy (Peters Development), Bijsterhuizen 2414, 6604 LL Wijchen (the Netherlands), info@boilerbuddy.eu
  • I hereby withdraw from our contract for the following service: the BoilerBuddy subscription
  • Taken out on:
  • Name:
  • Address:
  • Email address of the account:
  • Signature (only if you send this form on paper):
  • Date: