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BoilerBuddy

For installers

Know what's going on before the customer calls

With the BoilerBuddy Alpo you see all your customers' solar water heaters in one list. When something goes wrong, you get an alert and know where to look. Often before the customer notices anything: their water stays hot, because the boiler takes over.

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How it works

How you work with your customers

Your whole company works in one account, with all your technicians. Don't install solar water heaters yourself? You can still fit the Alpo for people and keep an eye on their system remotely.

  1. 01

    You add your customer

    You create the customer, connect the Alpo to their controller and pair it with its pairing code. Any of your technicians can do this.

  2. 02

    Everything in one list

    All your customers' systems, by customer and location, with charts and alerts. When something goes wrong, you and your technicians hear about it right away.

  3. 03

    Your customer follows along

    Invite your customer and they see their charts, savings and alerts. Want them to pay for it themselves? Hand the Alpo over with the subscription. You keep managing it.

Alerts

What you get an alert for

BoilerBuddy watches how collector, tank and pump work together, not just single temperatures.

  • Pump not running

    The collector is more than 12 degrees warmer than the bottom of the tank, but the pump has been off for 20 minutes.

  • Pump running without heat

    The pump has been running for half an hour, but the collector is barely warmer than the tank.

  • Sensor stuck

    A temperature stays the same for a whole day. Often a loose or broken sensor.

  • Sensor gives no reading

    The Alpo is online, but a sensor hasn't given a usable value for half an hour.

  • Collector overheating

    Above 120 °C for more than ten minutes. Back to normal below 110 °C.

  • Alpo offline

    Nothing heard from the Alpo for fifteen minutes. If the problem is on our side, we don't send an email.

An alert only goes out once a problem lasts a while, and you won't get the same one over and over. Once it's fixed, you hear that too.

You manage it, your customer stays informed

You and your technicians make sure the system is set up right. A customer with access sees what's happening, but can't change anything. What belongs to the customer stays theirs.

You and your technicians

View charts and alerts, set up the circuit and fill in the installation details, such as tank size, collector area and boiler efficiency.

Your customer

Sees charts, savings and alerts. Once you've handed the Alpo over, it's theirs: they pay the subscription, decide who else gets access and can end yours.

Installer directory

Get found by people in your area

In the directory, people look for an installer in their country and region. With a listing, you're in it with a profile of your own.

  • Your work areaChoose the countries and regions you work in. People search by country, region and service.
  • Services and certificationsShow what you do and which certifications you hold. With your certificate number, customers can check them.
  • Requests by emailA request through your profile comes in by email and is also kept in your portal.

Listing in the directory

€500per 12 months, excl. VAT

  • Separate from the subscription for your Alpos, and possible during your trial
  • Paid in advance, no automatic renewal
  • A reminder one month before it ends
  • You switch your profile on and off yourself
Apply as installer View the directory

Working with solar water heaters with an OEG controller?

Apply with your company, or tell us first how many systems you look after and what you need.

Apply as installer Get in touch